Customer Support

For any questions, issues, or feedback, reach out to our support team at [email protected]. We aim to respond to all inquiries within 2 business days.

Our support team operates during the following hours:

• +Monday -- Friday: 10:00 -- 18:00 JST
• +Saturday, Sunday, and Japanese public holidays: Closed

• +Account and subscription management
• +Billing inquiries and payment issues
• +Technical issues with web or CLI player
• +Feature requests and feedback
• +Refund requests (see our Refund Policy)
• +Privacy and data-related requests

To help us resolve your issue faster, please include the following in your email:

• --Your account email address
• --A clear description of the issue or question
• --Steps to reproduce the problem (if applicable)
• --Screenshots or error messages (if available)

If your issue is not resolved within the expected timeframe, or if you are unsatisfied with the response, you may escalate by replying to the same email thread with "Escalation Request" in the subject line.